Sprint and Apple says they are working on a software solution possible for slower than expected speeds of wireless networks that affect some users of the latest iPhone from Apple.
This topic has been the subject of a now 60 page thread support in the Sprint site that started the day the phone launched. Here, users have complained of slow 3G speeds and publication of the photos of the speed tests, including mobile phones showing different to suggest that the problem is limited to the recently launched Apple iPhone hardware 4S.
The Next Web points today to an alleged internal memo going around Sprint representatives said that both Sprint and Apple are aware of and working on a solution, suggesting that the problem could be related to the software.
A Sprint spokesman sent the following statement to CNET, saying it is currently the only response that is accurate and approved for Sprint's partners to offer (emphasis mine):
In general, the performance of iPhone on the Sprint network is consistent with our expectations and the rest of the high-end portfolio. Sprint also made the iPhone benchmarking against iPhones Sprint competition and tests showed little or no difference in performance. We are seeing a very low rate of return for this device, but we are seeing reports of speed issues very closely.
We see opportunities to optimize performance, especially in areas of high network capacity. We see this as a typical optimization work and has no specific area of concern. Sprint is committed to providing the best possible experience for our customers. We listen to our customers and working closely with our partners at Apple to ensure optimal performance of the iPhone on our network.
Apple did not respond to a request for comment.
The subject hears the launch of the iPhone 4, which was led by network problems with its new antenna design. Users complained of a signal of weakness to hold the device firmly and directly in the stainless steel band antenna met. The question was called Antennagate after Apple not recognize it.
Apple responded by holding a press conference showing that it had conducted extensive tests to compare the iPhone 4 results with those of its rivals, suggesting that holding such a cell also affected the signal in other phones , and that Apple was not alone. The company also offers users free bumper to alleviate the problem, a program that kept going for several months, and released a software update that would change "the formula to determine how many bars of signal strength to the screen. "
The Next Web suggests a similar software patch could be directed to Sprint devices in the form of a transport configuration file that affect how the phone connects to your network.
The Next Web points today to an alleged internal memo going around Sprint representatives said that both Sprint and Apple are aware of and working on a solution, suggesting that the problem could be related to the software.
A Sprint spokesman sent the following statement to CNET, saying it is currently the only response that is accurate and approved for Sprint's partners to offer (emphasis mine):
In general, the performance of iPhone on the Sprint network is consistent with our expectations and the rest of the high-end portfolio. Sprint also made the iPhone benchmarking against iPhones Sprint competition and tests showed little or no difference in performance. We are seeing a very low rate of return for this device, but we are seeing reports of speed issues very closely.
We see opportunities to optimize performance, especially in areas of high network capacity. We see this as a typical optimization work and has no specific area of concern. Sprint is committed to providing the best possible experience for our customers. We listen to our customers and working closely with our partners at Apple to ensure optimal performance of the iPhone on our network.
Apple did not respond to a request for comment.
The subject hears the launch of the iPhone 4, which was led by network problems with its new antenna design. Users complained of a signal of weakness to hold the device firmly and directly in the stainless steel band antenna met. The question was called Antennagate after Apple not recognize it.
Apple responded by holding a press conference showing that it had conducted extensive tests to compare the iPhone 4 results with those of its rivals, suggesting that holding such a cell also affected the signal in other phones , and that Apple was not alone. The company also offers users free bumper to alleviate the problem, a program that kept going for several months, and released a software update that would change "the formula to determine how many bars of signal strength to the screen. "
The Next Web suggests a similar software patch could be directed to Sprint devices in the form of a transport configuration file that affect how the phone connects to your network.
